Lost access

I got AllPass and enjoyed using it and appreciated the interface. Then just a few days ago - I could not log in using my password - and I had not changed this. I can no longer access my data! I tried going to the Shaker Apps website, and this is the error message I received: Http/1.1 Service Unavailable.
I hope Shaker Apps/Alexander Troitsky can resolve all of this!

jabmnl about AllPass Pro, v2.3